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FAQ

Jewellery boxes
Picture of one of our Giveaways

​How Do I Place An Order?

 

You can head over to our HOW TO ORDER page to see how our four step process works, or simply email me, Georgina at Georgina@tanzanitefinejewellery.com

How Long Does a Custom-Made Order Take?

This is very dependent on the piece we are making for you, whether you require the gemstone to be certified, if you require a valuation certificate, obviously this adds to our lead time, as the Assay Office have their own time frames.  The simpliest thing is to ask us, and we can advise you specifically for your order.

How will be custom made order arrive?

Your order will arrive already in a jewellery box, or will have been packaged separately and we will enclose a jewellery box.  Often it is safer, in our experience, to package a ring, or a pair of earrings separately incase the jewellery box is squashed or damaged, preventing damage to your precious order.

I would like AAAA Graded Tanzanite?  (Very important points to consider...)

We do our utmost to ensure that you will receive AAAA grade Tanzanite if this is what you really prefer...  

 

However, there is no official Tanzanite grading system as there is for Diamonds. In fact, other than the GIA’s grading system for colourless Diamonds, there is no standardized grading system yet in place for any other gemstone on the market today.

Some of you may have heard Tanzanite described as AA, AAA, or AAAA. So what’s the story?  Many jewellery companies over the years created their own grading systems using the four A's.

  

It is important to note that although there are fewer AAAA Tanzanites available on the market and many people prize them above all others, they do come with a higher price tag due to their scarcity, more importantly, they usually do not offer as much pleochroism as lighter grades will, unless you are purchasing 6 carats plus.  It really is a matter of taste. 

For this reason, many people will aim for AAA/AAA+ grade as it is usually a great compromise between the much darker hues of an AAAA, and the more feminine pinks and purples you will see in the AA grades.  So we can have your Tanzanite graded and aim for AAAA, but please bear in mind the above points.

Payment and Shipping

 

Payment for custom made jewellery orders is in two payments.  Once you have agreed to have Tanzanite Fine Jewellery make your chosen jewellery, we will ask you for a deposit payment.  This can be arranged via bank transfer, through PayPal (2.5% fee is charged) or we can send an invoice to you via a link on our website.  The balance is due before we ship the ring to you.

Shipping is via Royal Mail Special Delivery at a charge of £6.95 for the UK. 

For International we use Royal Mail International Signed for at a charge of £8.95.

 

​Returns & Refunds

 

There are no returns or refunds on custom made jewellery.  If you are not totally happy due to an error on our part, we will do everything in our power to put it right.  Custom made is made to order, hand-made not manufactured.  However, there is a full satisfaction guarantee for replacement or repair of the piece if it does not match your specifications as agreed in the order between yourself and Tanzanite Fine Jewellery, or if there is a defect in materials or workmanship.

Do you offer WHOLESALE?

We supply to the jewellery industry with a minimum order quantity of £100.00 plus shipping.  Please contact us in the first instance to discuss your requirements further.  

Giveaways on Facebook

We often run a giveaway via our Facebook page.  

  • No purchase is necessary

  • Making a purchase does not increase your chances

  • The Giveaway is run and administered by Tanzanite Fine Jewellery

  • The Giveaway is not endorsed, sponsored or administered by Facebook, nor is Facebook associated with our Giveaway

  • Tanzanite Fine Jewellery has the right to change the Giveaway for a similar item

  • The winner will be announced on our Facebook page

  • The winner will be drawn using Facebook Comment Picker

  • We are not responsible for re-sizing any of the Giveaways

  • The winner will be informed via Facebook

  • We will post the Giveaway to the Winner free of charge 2nd Class post

  • We obtain proof of postage and are not responsible for loss of post via Royal Mail

  • If the Winner wishes to pay for Special Delivery at £7.00 we will invoice you

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